Suo.Chat integration with Google Analytics

With the help of Google Analytics, you can track the performance of the online chat and your consultants.

 

First of all, you need to set up goals in Google Analytics, how to do this described here.

Add a goal, come up with a name and an ID for the goal. Save your settings.

Now you need to place the Google Analytics code in the live chat event handler on your site.

 

1. Event associated with sending a message to the operator:

<script>
        Suo.Chat("setCallback", "clientSendMessage", function(data){
                _gaq.push(["_trackEvent", "category", "action", "opt_label", "opt_value", "opt_noninteraction"]);
        });
</script>

2. Chat opening event:

<script>
        Suo.Chat("setCallback", "openSupport", function(data){
                _gaq.push(["_trackEvent", "category", "action", "opt_label", "opt_value", "opt_noninteraction"]);
        });
</script>

 

Note. Code for the new version of the Google Analytics counter:

1. Event associated with sending a message to the operator:

<script>
        Suo.Chat("setCallback", "clientSendMessage", function(data){
                ga("send", "event", "category", "action", "opt_label", "opt_value");
        });
</script>

2. Chat opening event:

<script>
        Suo.Chat("setCallback", "openSupport", function(data){
                ga("send", "event", "category", "action", "opt_label", "opt_value");
        });
</script>

 

Similarly, you can use goals in Yandex.Metrica