Operator menu

Toggle
Chat transfer between operators. When the operator is loaded, he can always transfer the client to a freer colleague. If the client has already communicated with another operator, he can be directed to a specialist who is familiar to him.

Story
If you changed your computer or logged in from another device, the entire history will be saved and you can download the required number of messages – 10, 100 or the entire history of correspondence. It is possible to clear the window and, if necessary, reload the correspondence.

Download chat
You can export correspondence to any E-mail you specify.

Cobrowse
Collaborative browsing (from the English. Cobrowsing) is a technology that allows you to instantly connect to the client’s browser and see what is happening on his screen at the moment.

You can use the pointer and element highlighting to help and guide the user on what to do next.

ban
You can ban a visitor and this user will not be able to chat with you.