Capabilities

Capabilities

ONLINE consultant SUO.CHAT

Collaborative browsing

monitoring your clients

The SUO.CHAT service provides a unique opportunity to see your site through the eyes of a client. And and handover control in the browser to a consultant to help in a matter of interest to him

Customizable auto-invites

visitors to chat

Set up an auto-invite depending on the search query, city or section of your site!

  • A visitor came to your site for Buy a TV»

    Setting up a greeting for search queries will increase the conversion and  desire of users to chat with a consultant

  • The visitor is on LG page

    The visitor is shown a greeting in  according to the  section on which he  is located.

  • Determine from what city the visitor came from

    The visitor is shown a greeting with an indication of his city.

Detailed statistics

by operators and visitors

Control the work of your operators

  • 32

    online now

  • 0

    Offline questions

  • 2

    New reviews

  • 145

    Visitors today

  • 11

    Chats today

Ivanov Ivan

OFF-LINE

Online from 12.00 to 18.00

Petrova Anna

ON-LINE

Online from 12.00 to 18.00

Sidorova Maria

ON-LINE

Online from 12.00 to 18.00

programs for operators

for every taste

Convenient programs for operators for different operating systems and devices

For computer

For phone and tablet

Download to App Store
Download to Google play

Alternative

Customizable

chat window appearance

Customize the appearance of your online consultant module to your taste with the help of a simple and convenient interface.

Try it yourself

Collection of feedback

in the online chat window

After talking with  a consultant, you can get a real response from your clients directly in the chat window and publish it on website

Integration with CMS and CRM systems in 1 click

Uploading the history of communication

Replenishment of the client base

Easy to install module

Feature List

Find out what our chat can do for you to improve your business.
Easy installation Installation in 5 minutes! Just follow our installation guide for Suochat or use our installation service.
User-friendly Most features are just a click away, we’ve made Suochat as easy to use as possible.
Full optimization Small screen big screen it will fit no matter what. Fully responsive and optimized for mobile devices, as it should be.
Safe Protection Build to be as secure as possible, and since it’s installed on your server, you’re in control.
Customer transfer Transfer customers to other operators.
Operator Panel Beautiful and fully responsive with over 20 levels of permissions for your operators, you’re in control!
Online visitors Wherever you place your embed code, you will have the current status of your visitors, where they came from and how long they stay.
Operator History Statistics, ratings and reviews – all for each operator you install.
File system Advanced file and image manager, complete file system for chat attachments.
Answers No need to type the same message over and over again, set default chat replies.
Auto ProActive Attracting and automatically engaging website visitors is built into Suochat with all the options you can see.
Chat bot Set up auto-replies for chat until you match a customer. Let the included chatbot answer some questions.
Department Unlimited use of chat widget on websites, clients, chats, departments, etc.
Great stats Not just statistics, beautiful and professional statistics. Export to Excel, image or CSV anytime.
URL blacklist The name says it all, blacklist URL right from the operator panel.
Settings Control everything from the operator panel without any programming knowledge, simply and easily.
Automatic update New update? No problem, go to control panel – mainenace and run the latest version with one click.
Log Suochat logs everything: logins, chats, online visitors, location, and you can check them all.
Feedback Get feedback and ratings from your customers after every conversation.
Smart Search Easily search in conversations, messages, users.
Working hours With our software you can add working hours without wasting time.
Notifications Integrate Push, Desktop, Email and SMS notifications, never miss a customer!
Branding / Layout Fully template-based and easily adaptable to your website design.
Notes Add notes to every conversation you’ve had with a customer.
Smileys Operator and client side can use emoticons and they work on all devices.
Featured messages Featured messages to easily find important information again.
Offline messaging Not online? No problem, the contact form can be shown.
Multilingualism Offer your solution in multiple languages, many already included.
Group chat First live chat with group chat feature. Perfect for seminars or meetings!
Sounds You will also receive a sound notification when a new user is waiting for you. If the sounds bother you, you and the customer can also turn them off.
Apps You can use our free Android and IOS apps for Suochat when you need to work on the go.
More features Features are much more and each update adds new ones. Try the demo to get the full experience.

And much more

We constantly supplement our service with new features, and also fulfill your requests to do something new with pleasure

  • You will be able to communicate with your website visitors online. Installing the chat will take 5 minutes.

    Online chat on the site

  • Install the convenient Suo.Chat application on your computer and communicate with your customers.

    Windows & MacOS

  • You can use your smartphone or tablet to communicate with visitors.

    Smartphones and tablets

  • When the operators are not online, the visitor will be able to leave you his phone number, Email and ask a question.

    Lead Generator

  • Choose your own design and style of the module, any color, size, location. Your CSS.

    Own design

  • Add any number of different operators. Everyone logs in with their own username and password.

    Any number of operators

  • Keep your finger on the pulse! Set up automatic chat uploads and receive all conversations by email.

    Upload chat to email

  • Set up notification of offline questions and reviews via SMS or Email and you will be able to quickly contact the client.

    SMS and Email Notifications

  • All correspondence history is saved for 1 year. A convenient search by words, operators, date has been implemented.

    Communication history

  • “Can I help you?” is an example of an auto-hello. You can create any automatic messages.

    Auto greeting

  • The operator can watch how the site visitor is typing a message, even before it is sent.

    Print monitoring

  • Target visitors are the most important and interesting people for you and your business. The system will notify you about them.

    Target visitors

  • Divide operators into departments, then the client will be able to choose which department to contact.

    Division into departments

  • Create additional tabs in your module. Add contacts, information about promotions, photos, videos.

    Additional tabs

  • You will be able to see detailed information about the client: referral source, city, ip-address, etc.

    Visitor Information

  • Add templates for answers to the most popular questions to instantly send a message to the client.

    Template answers

  • Monitor the actions of customers on the site in real time, take control.

    Collaborative browsing

  • Your conversations with clients will be securely encrypted according to the international standard SSL.

    Message encryption

  • Your customers will be able to leave feedback about the work of the operator directly in the chat, and you can easily post reviews on the site.

    Acceptance of feedback

  • Allows you to make any subscription on the site: an application form, a call order, a subscription to news and SMS mailings.

    Subscription form

  • The operator can block any visitor to the site who behaves inappropriately.

    Client blocking

  • All messages from the operator will be checked, this will eliminate errors and typos.

    Spellchecking

  • The operator can at any time transfer the chat to his colleague, while both operators will see the correspondence.

    Chat translation

  • The operator and the client can easily exchange any files (contract, invoice, commercial offer, etc.).

    File transfer

  • The operator can show the visitor a certain area on the site, help with finding the necessary information.

    Pointer

  • When the operators are offline, you can connect a robot that will ask customers to leave contacts for communication.

    Imitation of communication

  • You can make a call order form and place it on your website. Collect contacts of your clients!

    Request a call form

  • Some advisors may not be visible to attendees, but other operators may transmit conversations to them.

    Hidden Operators

  • You can restrict certain information and actions for some operators.

    Restriction of operator rights

  • You can add question categories and prompt the visitor to select the desired category before submitting the question.

    Question Categories

  • The manager can receive detailed reports on the work of employees at any time in his personal account.

    Reports for the manager

  • Use ready-made functions to change the appearance of the chat, hide the shortcut, share data.

    API

  • How long was the operator online, how many conversations did he have, what is the average response time? All reports in LC.

    Operator reports

  • The visitor can evaluate the work of the operator on a 2-point or 5-point scale, as well as leave a review.

    Operator rating

  • This report will show what sites people come to you from, how well advertising works.

    Referral Sources

  • You will know what queries customers come to your site for, what search engines they use.

    Search terms

MORE

Didn’t find the feature you need?

Ask with the operator and we will be happy to help you!

Or just use

free version

Available functions

  • Online chat on website

  • Not more than 3 operators

  • Uploading a chat to Email

  • Smartphones & Tablets

  • Notifications by SMS and Email

  • Windows & Mac OS

  • Lead Generator

  • Communication history

  • Own design

first 14 days full version available

TRY

Test

how it works on your site