Suo.Chat integration with Yandex.Metrica

Using the Yandex.Metrica service, you can track the performance of the online chat and your consultants.

 

First of all, you need to set up goals in Yandex.Metrica, how to do it described here.

Add a goal with the “Event” condition, come up with a name and an ID for the goal. Save your settings.

Now you need to place the metric code in the live chat event handler on your site.

 

1. Event associated with sending a message to the operator:

<script>
        Suo.Chat("setCallback", "clientSendMessage", function(data){
                yaCounterXXXXXX.reachGoal("online_chat");
        });
</script>

2. Event related to the opening of the chat:

<script>
        Suo.Chat("setCallback", "openSupport", function(data){
                yaCounterXXXXXX.reachGoal("online_chat");
        });
</script>

Where:

• XXXXXX — your counter number;
• online_chat — your target ID.

 

Similarly, you can use goals in Google Analytics

 

Use all the possibilities of an online consultant! If you have any questions, please contact our site managers.